Delivery and Shipping
We offer shipping throughout Australia. We also offer a "click and collect" from our shop at 14B Gilbert Street, Torquay. Simply select the appropriate option at checkout.
We ship all orders via Australia Post. Goods will be shipped within one business day. Please allow six business days for delivery of your order. If you have not received your order within six business days please contact us on 03 5261 2311 or firstname.lastname@example.org
Returns and Refunds
We do not offer refunds unless the goods are faulty (eg. a misbound or misprinted book). All goods are inspected for damage before being sent, however we are not responsible for any damage incurred during transit.
If you have received a damaged, or incorrect item, we will exchange it and reimburse you for any return shipping costs.
We will exchange goods or offer a credit note within 14 days of purchase. Returned goods must be in saleable condition and accompanied by a receipt. Shipping costs associated with these goods are the responsibility of the sender.
Contact us on 03 5261 2311 or email@example.com for all return and refund inquiries.
Collection of your personal information
To purchase books from Torquay Books website you are required to submit personally identifiable information. This may include a unique username and password, your name, and your contact details.
For each visitor to reach the site, we may collect the following non-personally identifiable information: browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used for the purpose of gauging visitor traffic and trends.
Sharing of your personal information
We may hire other companies to provide services on our behalf, including processing payments and shipping goods. Those companies will be permitted to obtain only the personal information they need to deliver the service.
Accessing your personal information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know.
Online credit card transactions
Our online transactions are handled by eWAY. All credit card information is secure and is not visible to, or stored by, Torquay Books. For more information please visit www.eway.com.au.